Ubipix - Service-Level-Agreement

The Ubipix Hosting service will be available 99.9% of the time every month of your use of the service. If Ubipix does not meet this guarantee, you will be eligible to receive a Service Credit as described below.

Defining unavailability

For Ubipix service, unavailability means:

1. Your GPS TAGGED MULTIMEDIA content hosted by Ubipix are down and inaccessible, or

2. Ubipix returns a server error response to a valid user request during two or more consecutive 90 second intervals, or

3. GPS TAGGED MULTIMDIA CLIPS hosted by Ubipix are not delivered in an average download time of 2 seconds per tile.

Unavailability due to scheduled maintenance, when iGeotec notifies you of periods of downtime 5 days prior to the start of such downtime, is excluded and does not count towards unavailability calculations.

Service credits

Service Credits are calculated as a percentage of the total charges paid by you for Ubipix each month, or your annual fee divided by 12, as follows:

Total Available Uptime per month

Credit Amount

 100% - 99.9%


 99.89% - 99%


 Less than 99%


To receive a credit, you must contact iGeotec within thirty (30) days following the end of the unavailability via email at support@igeotec.com and include the dates and times of unavailability. If the percentage of uptime applicable to the month of such as request is confirmed by us to be below 99.9%, we will issue you the Service Credit. Service Credits are added to the end of your term for the Service can not be exchanged for, or converted to, monetary compensation. The aggregate maximum number of Service Credits to be issued by iGeotec for any and all downtime in a single calendar month shall not exceed 25% of the Service

This Service Level Guarantee is your sole and exclusive remedy for Ubipix unavailability.


You are not entitled to a credit if (i) you are in breach of your services agreement with iGeotec (including your payment obligations to us), or if unavailability is caused by factors (ii) outside of our reasonable control, including any force majeure event or internet access or related problems beyond the services of iGeotec.